In a significant advancement for digital transformation in the United Arab Emirates, Ajman has taken the lead as the first government in the nation to renew a trade licence using agentic artificial intelligence. This innovative system was developed by the Department of Digital Ajman and represents a notable step forward in automating government services. By minimizing human intervention, the system streamlines the licence renewal process, efficiently managing customer requirements, coordinating necessary approvals, and overseeing the procedures across various governmental agencies.
The initial phase of this AI-driven initiative is concentrated on renewing trade licences through the Ajman Department of Economic Development. Entrepreneurs and businesses are alerted automatically prior to the expiration of their licences, allowing them to effortlessly complete the renewal process via the AjmanOne government application. For those needing a commercial lease renewal, the system is designed to seamlessly integrate with the Ajman Municipality and Planning Department, ensuring the entire process is completed automatically.
This development is part of the UAE’s broader ambition to incorporate artificial intelligence more extensively into public services. The federal government has set an ambitious target to deploy AI agents to handle half of all government services within the next two years. In line with these goals, there is also a concerted effort to enhance the skills of public sector employees, with thousands being trained in advanced AI technologies to better serve the evolving needs of the nation.
Ajman’s pioneering use of AI in government operations not only underscores the emirate’s commitment to innovation but also aligns with the UAE’s strategic vision for the future. By embracing cutting-edge technology, Ajman is setting a precedent for other regions, demonstrating how AI can be leveraged to create more efficient and responsive governmental services. As the initiative progresses, it is expected to serve as a model for other governmental entities in the region aiming to harness the power of AI to improve service delivery and operational efficiency.