Qaitbay has announced the release of VersaDoc, a real-time AI assistant that helps customer service agents retrieve information from an organization’s knowledge base instantly. The software is designed to handle multimodal data, ensuring that text, images, and diagrams are easily accessible during customer interactions. This launch aims to make service more efficient while ensuring that the personal nature of the conversation is maintained.
Qaitbay is a brand of CIMSOLUTIONS, an organization with a 30-year legacy in IT and data science and a team of 600 specialists. They focus on the practical application of AI in environments where people and technology work closely together. Their multidisciplinary team works across seven offices to ensure that information is reliable and usable for their clients.
Information fragmentation is a significant issue for contact centers, costing up to 30 percent of an agent’s time according to research. VersaDoc solves this by creating a context-aware knowledge layer based on the organization’s verified documentation. This allows the AI to provide safe and accurate reasoning, giving agents the support they need to resolve queries quickly.
The release of VersaDoc is a timely solution for organizations facing staff shortages and the need for immediate customer responses. By improving the speed and reliability of information, the software helps contact centers meet the growing demand for constant availability. This ensures that every customer interaction is high-quality and compliant with the latest regulations.
The future of customer service is increasingly data-driven, and Qaitbay’s VersaDoc provides a roadmap for the responsible adoption of AI. By focusing on structuring and unlocking existing knowledge, the software helps businesses scale without losing control over data integrity. This launch is a significant step in the ongoing digital transformation of the customer contact industry.
Oliver Talens Qaitbay [email protected]
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